We'd Love to Hear From You
Questions about ordering, custom trees, shipping, or just want to say hello — we're here and happy to help.
Contact Info
Response Time
We respond to all inquiries within 48 hours. For urgent questions about an existing order, please mention your order details.
Want Something Custom?
For custom-themed trees, use our dedicated custom-order form for the best experience.
Custom Order Page →Send a Message
Common Questions
Each tree is made to order and takes approximately 30 days to complete. After your order is placed, we'll reach out within 48 hours to confirm your selections and begin crafting.
Yes! We ship throughout the United States from our workshop in Cheyenne, Wyoming. Shipping is a flat $150 rate regardless of destination.
We do not accept returns or exchanges. Every tree is custom-built to your specifications — your choice of carpet color, platform count, and any custom requests. Because each piece is one-of-a-kind, all sales are final.
We use apple, pine, maple, and madrone — all sustainably sourced through permits to collect downed trees, networking with local landowners, and special customer requests to repurpose trees from their own property.
Absolutely! We offer 14 carpet colors: Black, Blue, Navy, Pink, Purple, Red, Brown, Green, Gray, Orange, White, Beige, Gold, and Silver. Select your color in the product configurator.
Yes — this is one of our favorite offerings. We've already built a mushroom-themed tree and have designs in mind for Egyptian Hieroglyphs, Stars & Stripes, Zebra Stripes, and Space/Celestial themes. Visit the Custom Order page to describe your vision.
Don't see your question? Send us a message.